Frequently Asked Questions
Explore answers to our most frequently asked questions. For any additional assistance, please fill out the contact form on our support page.
01 — What are your templates designed for?
Our templates are thoughtfully created for interior designers looking to streamline their workflow, present their work professionally, and elevate the overall client experience.
02 — What’s the difference between Ecru, Loden, & Tori?
Each collection shares the same structure and core template components. The difference lies in the creative direction—each features its own layout style, visual aesthetic, and typography.
All templates are fully customizable, allowing you to tailor every detail to your studio.
03 — Are the templates customizable?
Yes. Every template is fully customizable. You can easily edit fonts, colors, imagery, and content to align seamlessly with your brand and project needs.
04 — What software are the templates created in?
Our templates are built across intuitive platforms to support different stages of your workflow:
- Canva, PowerPoint, & Adobe InDesign — presentations and client-facing documents
- Google Sheets — FF&E Schedule and Design Specifications
- Google Forms — questionnaires and feedback collection
- Canva & Google Docs — service agreements and email templates
- Canva & Google Slides — vendor catalog
Each platform is selected for ease of use and flexibility. Please note that depending on the software you choose to use, fonts, images, and layout may vary slightly and may not appear exactly as shown in the product previews.
05 — How do I access my purchased templates?
After purchase, you’ll receive an order confirmation email, followed by access to your template library.
If you’ve created an account, you can log in at any time to access your downloads. Please allow a few minutes for your templates to appear. In some cases, a short delay may occur if additional verification is needed—we’ll notify you by email if so.
06 — I’ve paid but haven’t received my download. What should I do?
First, check your spam or junk folder and confirm that your email address was entered correctly at checkout. You can also sign in to your account to view your download library.
If your payment appears to have gone through but no confirmation was received, ensure your billing details match your payment method. Occasionally, banks may place a temporary hold on funds if there’s a mismatch—these typically resolve within a few business days.
If you’re still unsure, reach out with your order details and we’ll assist you.
07 — Can I use the templates for multiple projects?
Yes. Our templates are designed to be reused across multiple projects, making them a valuable, long-term addition to your business toolkit.
08 — Do I need design or technical experience to use these templates?
Not at all. The templates are designed to be intuitive and easy to use, whether you’re just starting out or refining an established process.
09 — Can I share, resell, or distribute the templates?
No. Templates are licensed for individual business use only and may not be shared, redistributed, or resold in any form.
10 — Do you offer refunds or additional support?
Due to the digital nature of our products, all sales are final. However, if you have any questions or run into issues, we’re here to help—simply reach out through our contact form and we’ll assist you during business hours.
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